Kent Trainers
Business and personal development training for organisations and individuals across the South East
Kent Trainers is an independent UK training provider, listed under Leadership & Management, based in Folkestone, Kent. Delivers in person, at your premises and online.
About
We were formed in 2006 by a group of training professionals and are now run by directors Mark Fryer and Suzanne Shaw from our office on the Kent coast. Since then we've grown to work with a team of over 20 associate trainers, each bringing real-world business experience and depth of knowledge in their own area, and around 260 people attend our courses each month on average. We offer more than 60 course titles running on scheduled dates throughout the year, alongside in-house training tailored to a business's specific needs. Courses can be delivered at one of our selected venues, at a client's own premises, or online through our virtual classroom. We also offer coaching, facilitation and consultancy. Many of our leadership and management courses are accredited by the Institute of Leadership & Management, and we back our scheduled courses with a money-back guarantee. Our subjects cover leadership and management, personal development, HR and training others, software and computing, customer service, administration, sales and marketing, workplace wellbeing, commercial awareness and project-related topics, working with organisations and individuals across the South East.
Specialism
Business Training Provider, specialising in Leadership & Management. Bespoke In-house, online and schedule courses available.
Categories
Leadership & Management Main subject
Sales & Account Management
Customer Service & Experience
HR & People
Communication & Personal Effectiveness
Accreditations
Courses
See a selection of courses offeredHide courses
Introduction to First Line Management
This course is aimed at anyone who’s new to the role of management, or existing first line managers and supervisors with little or no management experience. Newly appointed first line managers often have superb technical skills, which is the reason why you are promoted in the first place. What may be lacking is the very different set of skills needed to manage others. Without this experience in communication and planning, you may struggle to shine in other areas. This course will help you understand the basic skills involved in managing and developing your staff, helping you to transition into your new role. As well as teaching you the fundamentals of what a first line manager does, you’ll learn key strategies for communication and motivation, and how to manage your new workload effectively. Our Introduction to First Line Management programme is accredited by The Institute of Leadership.
Team Leadership & Supervisor Development Programme
This course is best suited to team leaders, section leaders, supervisors and first line managers, as well as anyone else who is charged with leading a group or team. Improving performance is often easier than sustaining those improvements. No matter how good a leader and motivator you are, it’s likely that your techniques won’t hold sway forever. Your team’s performance may dip, and you may find yourself struggling to come up with new ways to motivate and inspire them. Our two-day Team Leadership & Supervisor Development course will enable you to explore a range of new management techniques with practical, sustainable outcomes. By sharing your problems and learning with your peers, you’ll improve your management abilities and learn new ways to lead, encourage and inspire.
Management Development Programme
This Management Development Programme is designed for middle and experienced managers looking to expand their confidence, knowledge and leadership skills. Nobody is born a leader. Managing people is a learning process, and one which may come with its fair share of pitfalls. Sometimes, you may not be given the time or space to capitalise on your mistakes, and turn your weaknesses into strengths. Other times, you may simply hit a brick wall in your development, and not see a way forward to greater success. Our Management Development Programme combines broad lessons with a personal, incisive approach. Starting with your own personal development, we'll hone in on your unique attributes, and make sure that you can manage yourself before you manage others. You'll then learn the finer points of motivation and delegation, and how to execute on your plans and objectives.
Managing Challenging Conversations
Our Managing Challenging Conversations course is ideal for managers who want to develop better techniques for tackling those difficult discussions. All of our learners will benefit from a better understanding of the issues that can spark heated or emotional exchanges, and discover ways to tackle those difficult conversations whilst communicating effectively. One of the most difficult parts of management is having those difficult conversations. This might mean tackling a sensitive topic, challenging certain behaviours or dealing with conflict. Addressing these issues requires planning, a flexible approach and strong interpersonal skills. This course explores the practical steps that managers can take, as well as the implications of undertaking those challenging conversations. You will learn about the reasons for conflict, how to listen and engage with people, how to identify issues and how to support and reward positive progress.
Equality, Diversity & Inclusion (EDI)
This course is ideal for anyone who wants to improve their understanding of equality, diversity and Inclusion (EDI), with a focus on how to incorporate best practice within the workplace. Most of us will live and work with a wide variety of people and communities. While we all have a lot in common, people of different races, religions, ages and genders bring different perspectives and life experiences to the workplace. Our highly practical Equality, Diversity and Inclusion course covers the fundamentals of equality and diversity as it applies to the workplace, developing understanding and improving attitudes towards Inclusivity. You’ll receive a primer on the jargon around diversity, but more importantly learn tangible ways in which diversity impacts on your business: from the value of diverse opinions and perspectives, to an overview of the relevant laws around workplace equality. By better understanding these differences and how they impact on your relationships with colleagues and customers, you can avoid communication issues, build a rapport between people from different backgrounds, and ultimately develop a more inclusive and positive work culture.
Change Management
This change management training course is for anyone who has responsibility for managing change and negotiating a successful acceptance of the situation. Agility allows your business to stay flexible, but it can also take a toll on employees. Even the smallest change can meet with resistance, while the prospect of a large restructure can leave some businesses paralysed. Navigating these scenarios requires careful planning, rigorous preparation, and a deft touch in management and negotiations. By taking our Change Management course, you’ll learn how change is driven from a range of perspectives, and how to instigate change without causing friction. As well as studying valuable models and tools, you’ll learn how to develop a transition plan, recognise resistance within your organisation, and manage a successful negotiation.
Conflict Management and Resolution in the Workplace
This interactive conflict management and resolution training course is ideal for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions and conflict. Our workplaces offer us the chance to work with a wide variety of people. With so many different experiences and perspectives, we tend to see the world in different ways. This diversity provides many positive opportunities - but it can also increase the potential for conflict. Whether you're experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, and can affect morale, self-confidence and ultimately productivity. Our course will give you the tools and the confidence to disarm these tensions, and resolve conflict in an amicable way.
Effective Sales Skills & Techniques
This course is ideal for anyone new to a sales role and environment, or anyone who incorporates sales into their job Sales can be a high pressure environment, and you want to get off to a good start. If you’re new to the sales role or are looking to integrate selling or account management, it’s vital that you gain an understanding of tried and tested sales techniques. Without them, you may not gain the conversions you need to gain enough time to improve. Our Effective Sales Skills and Techniques course will drill you in the fundamentals of salesmanship, giving you the confidence you need to see sales through. You’ll learn about the role of the salesperson; how to research your client and set objectives; how to present benefits; closing sales positively, and overcoming any objections or resistance.
Recruitment, Interviewing and Selection Skills
This course is ideal for line Managers, HR managers/administrators, business owners, and anyone else who is involved in employee recruitment and selection Recruitment is one of the most important aspects of any business. Get it right, and you’ll have team members that contribute to your success and develop alongside the business. Get it wrong, and you can introduce unstable elements that inhibit your growth, or unsuitable candidates that then have to be replaced at cost. Our Recruitment, Interviewing and Selection course looks at the various stages of the recruitment process, from defining the role and advertising to short listing and “onboarding”. We’ll help you craft the perfect person specification and job description, reducing the risk of wasting valuable time, money and resources on unsuitable applicants.
Managing Poor Performance and Difficult Behaviour
Our Managing Poor Performance and Difficult Behaviour course is ideal for managers and HR professionals who want to develop better techniques for managing employees. One of the least pleasant aspects of management is having to deal with staff who are not performing to an acceptable standard. While rare, this situation can be difficult for all parties, with a variety of reasons why an employee might be underperforming. Addressing these issues requires a deft touch and strong interpersonal skills. This course explores the practical steps that managers can take, as well as the legal implications of managing poor performance and difficult behaviour. You will learn about the reasons for poor performance, how to motivate people, how to identify issues from bullying to inappropriate behaviour, and how to support and reward positive progress.
Effective Performance Management, Appraisals & Reviews
This course is ideal for line managers with the responsibility for undertaking performance management reviews, and anyone else who is responsible for monitoring and encouraging employee development. In order to get the most out of your staff, it’s important that you allow them to develop. Without creating the right environment, it’s possible that their level of performance will remain static, and may even recede. By managing your staff more effectively, you can contribute to their development and improve your business’ outcomes. Our Effective Performance Management and Appraisals/Reviews course will assist with your personal development, and allow you to perform the same feat with your staff. You’ll learn what performance management entails, how to encourage development by setting and tracking objectives, and how to prepare and undertake appraisals and reviews.
Introduction to Microsoft Power BI
Microsoft Power BI (Business Intelligence), is a suite of business analytics tools to analyse data and share insights. Our introduction to Microsoft Power BI course covers everything you need to start, progressing onto the core functions that will have you producing results quickly and confidently. Microsoft Power BI (Business Intelligence), is a suite of business analytics tools to analyse data and share insights. Power BI dashboards provide a 360-degree view for business users with their most important metrics in one place, updated in real time, and available on all their devices. With one click, users can explore the data behind their dashboard using intuitive tools that make finding answers easy. You can also access your data and reports from anywhere with the Power BI Mobile apps, which update automatically with any changes to your data. If you are responsible for delivering reporting and analytics to your organisation, Power BI lets you be productive and creative with what you build. Power BI Desktop is a feature-rich data and report authoring tool.
HR & Training Others Train the Trainer - Skills for those who deliver training
Our Train the Trainer course is ideal for anyone new to the training environment, or for those whose role requires them to conduct occasional training of staff. Training isn’t easy - just ask the experts! As well as mastering the subject they intend to teach, a great trainer requires expertise in a whole host of disciplines. It isn’t enough just to have the knowledge; you need to be able to impart it in the right way, listen and attend to your class, and project confidence in your approach and ability. In our highly participative two-day Train the Trainer course, you will learn how to plan and prepare a training course from experienced training professionals. Our workshop will teach you about the role of the trainer, what success looks like, how to plan and structure your training courses, and how to deliver them in a way that guarantees success.
Microsoft Excel - Advanced Course
Our Microsoft Excel - Advanced course is aimed at anyone who has used Excel for a substantial period of time, and is competent in the skills covered by our Microsoft Excel Beginner and Intermediate courses. Even the most experienced users of Microsoft Excel are often surprised at the things they don’t know, and the capabilities of the software. These seemingly simple spreadsheets can be extremely powerful tools if you know what you’re doing, and utilised for everything from automating tasks to forecasting and problem solving. This course builds on our Microsoft Excel Intermediate course, showing further data analysis techniques and looking at the world of what-if analysis for forecasting and problem solving. You will also learn how to automate repetitive tasks with the use of simple macros.
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