Pinnacle Workforce Training Ltd
Accredited Qualifications, Workplace Training and Professional Development across Wales.
Pinnacle Workforce Training Ltd is an independent UK training provider, listed under Health & Safety, based in Carmarthen, Carmarthenshire. Delivers at your premises, by e-learning and in person.
About
We provide regulated qualifications, vocational training and practical workplace learning across a wide range of subjects, including First Aid, Food Safety, Health & Safety, Safeguarding, Mental Health and Manual Handling, alongside other workplace compliance and professional development courses. Training is delivered by qualified professionals with real-world experience across health & social care, health & safety, hospitality, business administration and workplace compliance. We work with employers, charities, voluntary groups and community organisations as well as individuals, and offer three ways to train: bespoke in-house courses delivered at your workplace around your shift patterns, scheduled open courses at venues across South and West Wales booked via Eventbrite, and flexible online courses you can complete remotely. Welsh-medium exams or assessment can be requested where available, and we offer reduced rates for eligible charities and community organisations. We also run free First Aid Awareness Talks for community groups within 30 miles of Carmarthen. We believe training should give people real knowledge, practical skills and confidence to use in the real world, not just a certificate.
Specialism
Accredited Workforce Development, QCF's, Health & Social Care, First Aid, Health & Safety, Food Safety, Business Administration, Hospitality and Customer Service.
Categories
Health & Safety Main subject
Compliance, Ethics & Inclusion
Wellbeing & Mental Health
Leadership & Management
Customer Service & Experience
Pricing
Competitive and flexible pricing, with individual course rates, group discounts and bespoke quotes for in-house training. Reduced rates are available for eligible charities and community organisations.
Accreditations
Courses
See a selection of courses offeredHide courses
First Aid Training
Pinnacle Workforce Training offers a comprehensive range of accredited Highfield First Aid qualifications, including Emergency First Aid at Work, First Aid at Work, Paediatric First Aid, Emergency Paediatric First Aid, Forestry First Aid, Adult Basic Life Support and AED, Basic Life Support for Adults, Children and Infants, and Anaphylaxis Management. We also offer specialist training in Basic Life Support and Anaphylaxis for clinical practice, including adult, child and infant resuscitation. Our practical training develops the knowledge, skills and confidence needed to respond effectively to medical emergencies in workplaces, care settings and community environments.
Highfield Level 2 Award in Safe Moving and Handling (RQF) & Highfield Level 2 Award in Moving People Safely (RQF)
Highfield Level 2 Award in Safe Moving and Handling (RQF) - This qualification provides learners with the knowledge and understanding needed to carry out moving and handling activities safely in the workplace. It covers the principles of safe manual handling, identifying potential hazards, assessing risks and understanding how injuries can be prevented. Learners develop an awareness of safe techniques when lifting, carrying, pushing, pulling and moving loads, helping to reduce the risk of injury to themselves and others. Highfield Level 2 Award in Moving People Safely (RQF) - This qualification is designed for individuals who support or assist people with their mobility and movement. It covers the principles of moving people safely, understanding the risks involved, protecting the health and safety of both the individual and the person providing assistance, and the importance of appropriate moving and handling techniques and equipment. The training supports safer practice, helps maintain people's dignity and independence, and reduces the risk of injury during moving and handling activities.
Fire Safety
Highfield Level 2 Award in the Principles of Fire Safety (RQF). Covers fire prevention, recognising hazards, emergency procedures and workplace fire safety.
Health and Social Care
Pinnacle Workforce Training offers a range of Health and Social Care qualifications designed to support individuals working in, or looking to develop a career within, the care sector. Our qualifications cover different levels of responsibility and experience, from those starting their careers in care through to experienced care workers, senior staff and managers. Training supports the development of the knowledge, practical skills and professional competence needed to provide safe, effective and person-centred care. Areas of learning include adult health and social care, supporting individuals with their needs, safeguarding, communication, equality and diversity, leadership and management. Whether you are entering the sector, looking to develop your existing skills or progressing into a senior or management role, we can help identify a suitable qualification to support your professional development.
Food Safety and HACCP Qualifications
Pinnacle Workforce Training offers a comprehensive range of accredited Highfield Food Safety and HACCP qualifications for individuals and businesses working across catering, hospitality, food manufacturing and retail. Our qualifications are available at different levels, from introductory food safety training through to supervisory and management-level qualifications. Topics include food hygiene, contamination prevention, temperature control, safe food storage and handling, cleaning procedures, food safety responsibilities and the principles of HACCP. We offer qualifications covering: Food Safety for Catering Food Safety for Manufacturing Food Safety for Retail Food Safety at Sea Food Safety Refresher qualifications Managing Food Safety in Catering Food Safety Management for Manufacturing HACCP for Catering and Food Manufacturing HACCP for Management (CODEX Principles) Whether you are new to the food industry, an experienced food handler, a supervisor or responsible for managing food safety, we can help identify the right qualification for your role and workplace.
COSHH and Hazardous Substances
Training in the Control of Substances Hazardous to Health (COSHH) helps learners understand the risks associated with hazardous substances in the workplace. It covers identifying hazardous substances, understanding potential health risks, safe storage and handling, control measures, protective equipment and the importance of following workplace procedures to reduce exposure and prevent harm.
Infection Prevention and Control
Our Infection Prevention and Control qualifications are suitable for individuals working in health and care settings and other workplaces where infection risks need to be managed. Training covers the principles of infection prevention, routes of transmission, hygiene practices, cleaning, decontamination and measures to reduce the spread of infection and protect individuals, staff and visitors.
Food Allergens and Special Diets
Pinnacle Workforce Training offers accredited Highfield qualifications in food allergen awareness, allergen control and allergen management. Training covers the identification of food allergens, understanding food allergies and intolerances, preventing cross-contamination, providing accurate allergen information and managing food allergens safely within catering environments. We also offer training covering healthy food choices and special dietary requirements.
Health and Safety
Our Health and Safety qualifications support individuals, employees, supervisors and managers in understanding their responsibilities for maintaining a safe working environment. Training covers workplace hazards, health and safety responsibilities, safe working practices, accident prevention and the principles of effective health and safety management. Qualifications are available at different levels to support a range of workplace roles and responsibilities.
Safeguarding and Protecting Children and Young People
Pinnacle Workforce Training offers the Highfield Level 2 Award in Safeguarding and Protecting Children and Young People (RQF). This regulated qualification is designed for individuals who work with, or have responsibilities for, children and young people. The qualification develops learners’ understanding of safeguarding and the importance of protecting children and young people from harm, abuse and neglect. It supports learners to recognise potential signs and indicators of abuse, understand their responsibilities, respond appropriately to concerns and follow relevant reporting procedures. Learners develop an understanding of the importance of safeguarding policies, professional boundaries and working practices that help promote the safety and wellbeing of children and young people. This qualification is suitable for staff and volunteers working in settings where they may come into contact with children and young people, including education, childcare, youth services and community organisations.
Assessment and Internal Quality Assurance and External Quality Assurance
Our Assessment and Quality Assurance qualifications are designed for individuals involved in assessing learners and maintaining the quality of vocational training and assessment. Training covers assessment principles and practices, assessing competence in the workplace, assessing vocationally related achievement and internal and external quality assurance. These qualifications support those looking to develop or progress within assessment and quality assurance roles.
Substance Misuse Awareness
Our Substance Misuse qualifications help learners develop an understanding of substance misuse, its potential impact on individuals and wider society, and the importance of awareness and appropriate support. Training is suitable for individuals looking to develop their knowledge of substance misuse and related issues.
Highfield Entry Level Award in Fundamental British Values (Entry 3) (RQF)
Our Fundamental British Values qualification introduces learners to the principles of democracy, the rule of law, individual liberty, mutual respect and tolerance of different faiths and beliefs. It supports understanding of these values and their relevance to individuals, communities and wider society.
Personal Development for Employability Qualifications
Pinnacle Workforce Training offers a range of Highfield Personal Development for Employability qualifications, designed to help individuals develop the knowledge, skills and confidence needed to prepare for employment and progress in the workplace. The qualifications are available at Entry Level 3, Level 1 and Level 2, with different award, certificate, diploma and extended certificate options. Learners develop their personal and employability skills, helping them understand workplace expectations, improve their confidence and prepare for the challenges of finding and sustaining employment. These qualifications are suitable for individuals looking to enter the world of work, return to employment, develop their existing skills or improve their readiness for further learning and career progression.
Customer Service Qualifications
Description: Pinnacle Workforce Training offers a range of Highfield Customer Service qualifications designed to develop the knowledge, skills and confidence needed to deliver effective customer service across different workplace environments. Our qualifications are available at Entry Level 3, Level 1, Level 2 and Level 3, with a range of awards, certificates, diplomas and NVQ qualifications to support individuals at different stages of their careers. Learners develop an understanding of customer needs and expectations, effective communication, professional behaviour and the importance of providing a positive customer experience. The qualifications support individuals who are new to customer service, currently working in customer-facing roles or looking to develop their skills and progress within the sector. Suitable for individuals and organisations across retail, hospitality, business administration, leisure and other customer-facing industries.
Highfield Level 2 Award in Conflict Management (RQF)
innacle Workforce Training offers the Highfield Level 2 Award in Conflict Management (RQF), designed to help individuals understand how to recognise, prevent and manage conflict in the workplace. The qualification develops learners’ understanding of the causes and stages of conflict, how to identify situations that may lead to confrontation and the importance of effective communication when dealing with challenging behaviour. Learners explore ways to prevent conflict from escalating, respond appropriately to difficult situations and use suitable techniques to manage disagreements and challenging interactions professionally and safely. This qualification is suitable for individuals working in customer-facing roles, retail, hospitality, security, health and social care and other environments where they may encounter challenging behaviour or conflict.
Highfield Level 2 Award for Personal Licence Holders (RQF) & Highfield Level 2 Award for Personal Licence Holders (Wales) (RQF)
Pinnacle Workforce Training offers the Highfield Level 2 Award for Personal Licence Holders (RQF) and the Highfield Level 2 Award for Personal Licence Holders (Wales) (RQF). These qualifications are designed for individuals who wish to develop the knowledge and understanding required to hold a personal licence and work in licensed premises where alcohol is sold or supplied. Learners develop an understanding of the legal responsibilities associated with the sale and supply of alcohol, licensing legislation, the roles and responsibilities of a personal licence holder and the importance of promoting the licensing objectives. The qualifications support individuals seeking to work in, or progress within, the licensed hospitality and retail sectors, including pubs, bars, restaurants, hotels and other licensed premises.
Business Administration Qualifications
Pinnacle Workforce Training offers a range of Highfield Business Administration qualifications designed to develop the knowledge and practical skills needed to work effectively in an administrative or business support role. Our qualifications are available at Levels 1, 2 and 3, supporting individuals at different stages of their career, from those looking to enter business administration through to those already working in administrative positions and wishing to develop their professional skills. Learners develop their understanding of business and administrative procedures, workplace communication, organisation, customer service and the responsibilities involved in supporting the effective day-to-day operation of a business. These qualifications are suitable for individuals seeking employment in administration, developing their existing workplace skills or progressing within an administrative or business support career.
Cleaning and Support Services Qualifications
Pinnacle Workforce Training offers Highfield Level 2 qualifications in Cleaning Principles and Cleaning and Support Services Skills, designed to develop the knowledge and understanding required to work safely and effectively in cleaning and support service roles. Learners develop an understanding of cleaning methods, equipment, materials and procedures, alongside the importance of maintaining hygiene standards and safe working practices. The qualifications support the development of skills needed to carry out cleaning tasks effectively and contribute to maintaining clean, safe and hygienic environments. These qualifications are suitable for individuals entering the cleaning industry, those already working in cleaning roles and employees looking to develop their knowledge and professional skills within cleaning and support services.
Hospitality and Catering Qualifications
Pinnacle Workforce Training offers a range of Highfield Hospitality and Catering qualifications designed to develop the knowledge and practical skills needed to work across the hospitality, catering and food service industries. Our qualifications cover a variety of occupational areas, including food and beverage service, food production, kitchen operations, reception services, housekeeping, conference and event operations and specialist beverage service. The qualifications support individuals looking to start a career in hospitality, develop their existing skills or progress into more specialised roles within the industry. Learners develop relevant knowledge and skills to support effective working practices and professional standards in hospitality and catering environments. Suitable for individuals working in, or looking to enter, hotels, restaurants, cafés, catering businesses and other hospitality settings.
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